Ace is a support agent grounded in your company that answers your customers' questions in your voice, day and night, and logs every conversation — and never invents a policy, price, or promise it wasn't given.
Ace answers only from your real company facts — what you sell, your policies, your published prices — and never from your private numbers. Customers get the truth; your internals stay yours.
He sounds like your company, not a generic bot, and he's on at 2am and on the weekend. Every customer gets an answer when they ask it, not when you next open your inbox.
Every conversation is logged so nothing gets lost, and when a question needs a human, Ace routes it to you with the context already attached — no starting from scratch.
Ace answers inbound; Rollo keeps them coming back. Ace fields the questions the moment they land, and Rollo works the other side — reviews, repeat nudges, win-backs — so a first answer turns into a lasting customer. Two ends of the same relationship, grounded in one view of your company.
A real customer question, answered from your grounded company facts — never invented.
Illustrative — every answer is drawn from your real company facts, never invented.